Saved Vehicles
Customer Testimonials
The service was excellent. Very friendly and helpful. They took care of my vehicle in less than the time they quoted me. Offered to provide me with a Lift in case I needed any thing done in the time I was waiting. They also pointed out some items that I needed taken care of and offered to repair then which I didn’t do because I have my own mechanic. But best of all, they offer good coffee while you wai. 😂
Garrett Hileman was very helpful, informative and found out the answers to our all questions, highly recommend him at Courtesy Kia, Altoona
Awesome team!! They were actually genuine people , we bought 2 cars in the last week, best team , Louis Carcamo was awesome no pressure. Jim the sales manager and Chuck the General managers were super great, going back to buy a third car in a month
They had great customer service. Jonny went above and beyond and even made sure my car was washed before they brought it to me!
Biggest frauds BEWARE CRIMINAL BEHAVIOR. I have ever seen. My wife brought her car in fr an oil change during inspection they sent her A set of pictures and a bill for over $830 for what they called rodent damage to the exterior rubber on a battery harness wasn’t really 100% sure why the bill was so much declined the work picked up the car and asked for an estimate so that we could see what the charges were for because all it told us was 830 some odd dollars well when she got her estimate it contained no parts numbers just ...
I’ve got 2 cars from this dealership, a Kia Forte & Kia Telluride. The most recent vehicle I got is the Kia Forte 2024. They’ve been servicing my car ever since and has been providing tremendous customer service every single time. They offer other types of promotions when it comes to services to help customers get certain kind of discount. I highly recommend this dealership to anyone because they do not only just treat you as a customer they treat you like a family member.
Awesome team!! They were actually genuine people who didn't make our purchase awkward or uncomfortable.. they put in the time and effort to make a great deal with us.. The wifey and I were happy with the purchase and the not so strenuous signing.. Great experience!! I would purchase from that same team again.. the Location hasn't always had a good team and management as they do now so get it while they have an Allstar team! Thanks Courtesy Kia of East Mesa!
Michael was very courteous and explained everything that was done as well as what should be done at the next servicing. And we had less than an hour wait! Excellent!
Donavan was very professional and very fun to deal with. I wasn’t expecting the car back in one day but they got it in and done. I was super pleased. Thank you!
definitely recommend , wiith so much to do the emails text reminders and check in online oil changes are a breeze ,, on time and David Kostas very effecient Dan Real
Courtesy kia goes above and beyond. Austin is friendly, honest and works hard to ensure a great experience.
Definitely recommend. Ready at drop off. Had appointment — they greeted me by name as I walked in — done with check in in less than 5 minutes. Was originally told couple hours. Finished in less than an hour. Barely finished the cappuccino from their coffee bar machine. Good by the way!! Car clean and out door in 50 or so minutes. Will be back.
Joe was amazing, honest, and efficient. My family and I really appreciate him making the process quick and painless.
First I lie about how much it cost for a side mirror and installment then they called me today and they can’t help me trading my car in this is a horrible day. I don’t like being lied to I end up spending over $400 for installment and for a new mirror that I didn’t have my husband passed away four weeks ago and I’m trying to figure out finances and nobody will help me, this is a horrible place !
Josh at service center is great. Great experience buying my Kia here and also with service. Would recommend to anyone looking to buy a vehicle
Easy to schedule service. Car was washed and cleaner than it was when dropped off. Recalls were taken care of.
Brendon was fantastic to work with! Very professional. Would not hesitate to recommend to anyone!
Exploring different options/variants was helpful. Joey did a great job finding the right choice for me.
Austin Bacon is the best service text to work with dependable and always has my Telluride ready before or on the time he stated. Austin is friendly and professional a pleasure to work with. Thank you Austin
This is a convenient location for any of our Kia needs. Staff is always pleasant, friendly and professional. Took care of our recall issue within an hour and a half. Thank you!
The worst KIA for service I have a life time free oil change with my car and my wife’s car and we moved here to AZ and they will not take the papers of the free life time oil change. KIA is fraud and the worst customer service ever and will be trading are cars in to a other car dealer and drive a different brand we are tired of all the B.S from KIA and the run around can not wait to trade in are 2023 KI A Seltos and go with a different company then dealing with ...
Went to Courtesy Kia for help with a seized engine! Met Joey Piza a totally sweet and helpful man, with Joel’s help I walked out with a beautiful new car! every person I met there were beyond helpful Thank you all!!!
I spoke with multiple employees to set a 9am service appointment for the following day. Upon arrival the service manager told me I did not have an appointment he laughed and said “maybe next Saturday but not today” to which I showed him an automated text that confirmed my 9am appointment. Instead of them honoring the scheduled appointment that I showed up on time for and had scheduled with two different employees having knowledge of the appointment I had to call another dealership and to drive there and wait since I didn’t have an appointment at the other dealership. ...
We found Kia Customer Service Terrible! Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We have contacted Courtesy 3 times in person and made several phone calls requesting assistance with getting the title. We have also contacted MVD of Arizona multiple times and they have not received the documents from Courtesy Kia. Returned to their dealership on 7/5/24 again looking for help. Escorted to a room and Tony? was going to explain things to us. He had "researched" our issue before we were seated and started ...
very accomodating people. David made sure that i had a ride to and from my house while my car is in service. Everything went on smoothly.
Michael Went above & beyond, maintenance was done quickly, waiting area was clean & very comfortable, look forward to our next service
Tried twice to call and set appt to look at damage from a fender bender today. No answer from collision dept, just put back in the Q. Person answering call move it along to service too quick for me to tell her no one picked up the first time.
Great service everyone does a great job, Austin Bacon keeps you informed how everything going and everyone is friendly
My experience started by email, then moved to a phone call, and finally ended in-person at the dealership. I knew exactly which car I wanted when I contacted them and I knew when it was arriving. 1. They did not want to give me an out-the-door price. It took many emails, a phone call, and getting a salesperson to talk to me privately to get the real cost of the car. They kept avoiding the answer and kept asking how much I could afford a month (This is so they could figure out how many add-ons they could get into the ...
Pleasant but doesn’t listen closely to the customer. We were informed by a phone call from the dealer that the specifications that we requested in an automobile was there and to ask for Tim. I said we would be there in an hour or two. Upon arrival we were greeted nicely and I asked for Tim. Music blaring in the background (not intercom music) and Tim and associate greeted my wife and I. Tim had no idea why we were there so we explained it to him. He excused himself because he was with another customer and the associate ...
Best dealer ever in the world, thank you for everything! Loved it, I'll keep coming back
We enjoyed our interactions with Joe and everyone at Courtesy Kia. They were professional and thorough in everything they did.
Service is on point. Friendly an helpful staff. Easy a simple appointment set up an answer phones when u call the first time. Help full an very nice.
Joe, was very helpful and walked us through the transition, and also helped with some follow up questions. Would recommend him as an excellent sales representative.
Great service, David and everyone working with him got me in and out quickly, and completed all tasks.
Efficient and very professional. Everyone was very helpful and friendly. I would highly recommend them.
The staff at Courtesy Kia were extremely helpful and nice! The team I dealt with were the most considerate and kindest dealership staff I have ever dealt with. There was no pressure to buy! Joey was very patient and took the time to help me find the car I wanted! After test driving 6 different cars. They went the extra mile and got the car I wanted since they didn't have that specific hybrid currently on their lot. I would highly recommend Courtesy Kia of your in the market for a car!
Josh was very helpful and curious. He printed out a report with detail of what was done. I learned that my vehicle was purchased at your dealership. We purchased it used.
This place is great. Friendly, courteous and helpful. They spend time explaining everything. If you want to go somewhere instead of waiting at the dealership, they will take you and come back to pick you up. Mike was my advisor he was excellent. They even give you a free car wash. The best dealership I have ever been to.
A joy to be at the dealership and knowing you will be getting the best deals both on the trade in and the new car you are buying.
Extremely efficient and definitely Professional in working with their customers And staff! This was a terrific car buying experience and I would highly recommend others to reach out to any of the Courtesy dealerships throughout the Valley!
I love Kia superstition the service department is outstanding and they are very nice and you do not have to wait long
They don’t return phone calls, calls or messages and a process that they forced you to purchase when you buy a Kia i.e. Lojack it’s not understood by the entire dealership and no one knows how to do it
Love my Kia and service agent Austin they do a great job recommend Courstesy Kia
Thanks Donovan for all you do and for making my service quick and easy and keeping my kia forte in top condition anyone reading this visit courtesy kia in mesa az I promise you won't be disappointed
Excellent in every way. Service was quick and efficient. The center was immaculate. LOVED the coffee machine. Decaf, Yay!!!
I cannot recommend Paul Q enough! He was so knowledgeable, patient, efficient, and personable. He was available whenever i had any questions, and went above and beyond to make this process as easy as possible. 10/10 experience for me!
They were Quick, on time and very friendly. Definitely will continue to use them. Thanks Kia!
Josh provided excellent service with good communication of what was needed for scheduled maintenance at current mileage on vehicle
Dealership was very professional when I walked up to desk they were more than willing to help and get my car in for service
I went to courtesy Kia for an oil change. The service department was great. I actually have another vehicle I will be bringing in for service as well. I highly recommend courtesy Kia to anyone. The service here is always great.
Took my car in for oil change had a great experience Dave was awesome. 5 stars to Dave and to the whole dealership.
Chey was great to us. He was nice and straightforward. We enjoyed buying from home
Very good experience. Chey was very upfront and very helpful. Highly recommend purchasing vehicles through him and this dealership.
I have now purchased 3 vehicles from this dealer and only worked with the same sales professional Chey. He was a pleasure to work with every time. He made the experience great the first time which made me want to come back and purchase again and again. Not only have I purchased 3 vehicles but I have recommended this dealer and sales person to my family members who have also purchased from them. I just want to take a moment and thank Chey and the dealership for such a great overall experience.
I found they are a shady dealer. They advertise a price to look like they are offering a decent price then add a lot of normal items that many other dealerships include. It was almost like offering a car and then adding on a thousand for brakes. Then they say in their defense most other dealers do it also. No they don't... Horrible and simply not a true excuse. Yes the othery add tax and docs and try to get you to buy an extended warranty and other unneeded overly priced items but this dealership takes it to a ...
Friendliness as always. Listen to my concerns and address them as asked. Overall a very positive experience.
Great service with professionals that get you in and out quickly. I highly recommend courtesy kia
Courteous staff, expeditious quality service, comfortable waiting area. No nonsense input from the staff. Good coffee.
We worked with Chey Free who was great. We happened to score one of the Black Friday deals on a 2018 Honda CR-V. Chey was great to work with and while they would not let us take it offsite for a buyers diagnostic prior to purchase, once we did take it in it came back in great condition. I was pleasantly surprised that the car came with a 12 month extended warranty on some tiems. The only odd item was they appeared to have added tint to the vehicle and the back is so dark you can bearly see out of it ...
A great experience with Courtesy Kia and especially Tristan. He searched for a vehicle as promised and delivered it the following day. Great experience.
Courtesy Kia's Service Department is the WORST service department in the Valley. They do not call when they say they will. They do not email when they say the will. They do not honor their warranties. They are always 3-4 weeks out for service. DO NOT EVER USE COURTESY KIA SERVICE.
First, I did end up buying a car from this dealership as I was weeks into the process and frankly, just wanted to be done. However, while I doubt that anyone loves the sales process at car dealerships, this was honestly the absolute worst experience both myself and my partner have ever had. We have both purchased numerous vehicles in our life time. Something to note, if you are attracted to the car based on the “internet price”, just know that they will always add $2k more to that for “mandatory fees”, not including tax, title and licensing. It is ...
Amazing customer service and they helped me get a car even after all the obstacles we had!
Donovan at courtesy kia got me in and out for my oil change 100% satisfied
Gary is one of the most professional and genuine salesmen I’ve worked with in all my car purchasing days. He listened to our desires, our mishaps with previous experiences, the wants and must haves. We felt heard and valued after we left the dealership the first night even though we couldn’t reach an agreement. He his persistence and drive fueled him to continue seeking ways to make a deal. The next day we received a call from our favorite sales guy with good news that solidified the deal. We highly recommend him to anyone. He handled is with ...
I have had a horrible experience with this dealership. Purchased brand new 2023 Kia Forte Gt- within 8 months, smoke coming out of AC vents, Navigation errors, melting center console, Charging plate does not work, then check engine light ( misfiring on 4 cylinders) they tow it in and have had it 8 days now, I am told they cannot find issue for check engine light and misfiring, ordered charging plate and gear shift housing, cannot find issue on navigation saying wrong way on repeat, told smoke is coming out of ac vents due to dirty cabin filter pfffttt come on. No answers on check ...
Amazing experience. Chance in finance was super helpful and answered all of our questions professionally
Top notch service department. They are honest and put the customer fist. My service rep, David, does a great job communicating and keeping me informed of the status of my repair.
Donovan gave amazing customer service..very professional and extremely helpful with everything! Great communication Saw the need and gave honest feedback in a professional way!
Staff is always very chipper and welcoming. Great service and always completed early and done right.
Initially, I had some issues with my vehicle purchase. But eventually between myself, Michael Sanchez, and Steve, we were able to resolve all of my issues. Legally, this dealership did not HAVE to help me - but they did. So, for that I thank everyone at Courtesy Kia. 🙂
This is the first time that I found a non-pushy, respectful, friendly and very Knowledgeable sales person who is totally dedicated his time to assist in the purchase of a 2023 Kia Sportage Hybrid, the exercise was enjoyable, when most of the times is "buying a car is a headache", not with salesman Alex Barrera, I highly recommend him and will be sending clients and friends his way. Thank you, Alex, for a great experience.
I HAVE A 2021 TELLURIDE ,15,000 MILES RUNS ,AND RIDES EXCELLENT.MY PROBLEM IS THE SERVICE, GAS COVER DOOR FELL OFF ON IT,S OWN,NO PROBLEM TOOK IT IN ,SHORT STORY MONTH AND A HALF, I THOUGHT THAT WAS RATHER LONG,BUT ANYWAY EXCEPTED THAT,I HAD TO KEEP CALLING THREE TIMES EVERY TIME I GOT STILL WAITING TO GET IT PAINTED,STILL OK! I WAS INTHE NEIGBORHOOD AND STOPPED BY! I WAS TOLD IT,S HERE,BUT I NEVER RECIEVED ANY CALLS OR TEXT!!! SERVICE GUY NO LONGER THEIR,BALL WAS DROPPED!WHAT IF I DID,NT STOP BY, CAN,...
Worst dealership I've ever been to ,they lie Right To your face and smile when there cheating you These people have no morals , could careless if you get good service they just want that 5⭐️ Rating on the BBB They only have a 3.2 Rating. Never do business with courtesy kia there liers,cheaters and they could care less about there customers.
Love the Courtesy family! Always a great experience! I have referred many friends and family!
There is a great dealership super clean, very efficient. They will help you with your Kia and give you recommendations on things you need to do.
I don't often leave reviews but in this case I must. My husband and I have been trying to get a Kia Sportage hybrid 2023 in a particular trim since February, and have had nothing but a horrendous customer service experience. We have been ignored when we have called, have not received calls back, have been given false promises regarding ordering the vehicle of interest to us, outright lied to, harangued to try and persuade us to get a different vehicle, and when we have tried to contact the manager, were told this person is "indisposed" and never ...
Worst dealership experience I’ve ever had. Sold me an Infiniti QX30 with 31K miles and it needs $3500 in repairs within the first 50 days of me having the car. Dealership refuses to make repairs of assist in resolving this issue. Way to go, KIA. You suck.
Fantastic team that helped me find the perfect vehicle... Sportage! Fantastic service by Austin Bacon! I know I can trust him. I have become a Kia fan! Linda Williams
Very pleasant to work with Donovan. Was very professional and got me rides to home and back to the dealership.
I tried for 2 weeks to purchase a care from Courtesy Kia. Katelyn was the first rep I dealt with, I was out of town when she reached out to me and I asked that she contact me on Sunday upon my return. No contact Sunday or Monday so I responded to her text and sent 3 email responses to which I never got a reply. I then did another inquiry, Jorge responded. I submitted and offer with the price if they removed all of the dealership add-ons. He declined my offer but instead of asking if I was still interested he ...
Unprofessional treatment, don't meet expectations, bad management, they lie to close the sale, don't trust them
I purchased new tires. They were Goodyear Assurance. Good tires! Purchased them before this service.
I came in to Courtesy to get a recall done the other day. Donavan was my contact person and the recalls were taken care of. Donavan told me at the next service I needed the Transmission flushed and the tires had 70% tread left. That was good news beings I was told at the previous service which was only 4000 miles since we purchased the vehicle, that the front tires needed to be replaced immediately and if something happened my warranty would not cover it. I had purchased the and paid for the extra Certification, I was less than happy as I ...
Austin Bacon has helped me both times I"ve been in for service, one oil change, one update on theft device. He has been stellar in my opinion. He is helpful, kind, thorough, knowledgeable, patient, timely, and a joy to work with. He has answered my emails, phone calls, and addressed every concern I've had. Customer service was great and I would recommend Courtesy KIA to anyone and have them ask for Austin Bacon.
The service writers were right on the spot and kept me informed during the entire process. All the maintenance items were taken care of quickly. The entire dealership was clean and neat.
I wouldn’t even give a one star! I went in on a Saturday and was helped by CHEY a sale rep. Received good customer service while i was in the dealer ship but ever since I have reviewed HORRIBLE customer service from CHEY! Saturday since it was later In the day I was informed they would not hear back from a bank and it would be best to leave and he will be in contact Monday morning, before leaving he brought up that if my friend wanted a car we could do a “double deal” and use her car ...
I wouldn’t even give a one star! I went in on a Saturday and was helped by CHEY a sale rep. Received good customer service while i was in the dealer ship but ever since I have reviewed HORRIBLE customer service from CHEY! Saturday since it was later In the day I was informed they would not hear back from a bank and it would be best to leave and he will be in contact Monday morning, before leaving he brought up that if my friend wanted a car we could do a “double deal” and use her car ...
Best service I could ask for! The gentleman in the department are a joy to work with. They are on top of the repairs needed for my vehicle and didn’t hold back with the details. Service was quick and I will definitely be coming back to Courtesy Kia in the future for all my next services!
Great job coming to a mutually acceptable offer. It was great to speak to a sales representative that actually knew the product. So many dealerships have untrained sales reps and they don't offer any product knowledge. It was great there was no pressure, and I felt I got a good deal on a brand new car. Marian was great to work with and actually listened to my thought process. I just wish they wouldn't put "add-ons" and then charge the customer for them. I understand they need to make a profit and with car prices where ...
Louis Carcamo was wonderful to work with and was very helpful in buying my new car! He was not pushy, he answered my many questions, he was patient and he was persistent with getting me updates while waiting for my car to arrive! Thank you Louis!!
Would give a 0 if possible nothing but lies tell me that a vehicle is here take almost 20 minutes to come tell me that they don’t even have the vehicles I’m looking for on the website wasted my time to come from west Phoenix to come talk to them THIS WAS COMPLETE WASTE OF MY TIME the sales manger MIKE is a joke and so is this company ALL THEY DO IS LIE TO YOU!!!! DONT COME TO COURTESY OR ANY OF THEIR DEALERSHIPS PERIOD!!!!
Was greeted promptly when arriving at service department. Customer communicat was great. Vehicle repair completed before expected time promised. Adam Downie was excellent!
I've called this establishment multiple times, left message and never received a call back. I've been waiting over 2 months to get warranty parts replaced on my BRAND NEW 2023. I purchased an extended warranty that I'm going to see about getting refunded so I can go to another dealer that VALUES it's customers.
Great quality service! Amazing communication and friendly environment to work with. My advisor Donavon is very thorough with all the info and helped so much. All of the gentlemen in the department are one of a kind and I appreciate this Service department very much. Will definitely return for my scheduled services!
This dealership was excellent! Donovan and team showed pride in what they do. I had issues with my Kia Forte that apparently Kia Horne left unscrewed. Again, Donovan reached out and explained everything what was wrong, in a nice an and professional manner. Thank you guys. I will be back!
We have always dealt with very kind, very helpful people and that makes everything better.
Not a great value proposition. I got charged close to $100 for a simple oil change (less than 5 quarts of synthetic oil). When I called to make the appointment, I got quoted around $75; when I showed up, it became around $85. Also, was told to replace to dirty air filters it would be about $125. I can buy filters at my local auto parts store for about $40 and do the work myself in about 10 minutes. (C’mon guys… unless you are your workers way above a living wage…) In contrast, a competing Kia dealership quoted me about $35 less for the same oil change. ...
