Customer Testimonials
Terrible experience with both sales and service!! Shady sales tactics were used and the service dept. is no better!!
Liz and Ian were extremely helpful when I visited this location. They talked me through every step and found me the perfect car!
We recently purchased our vehicle through the dealership’s internet sales department, and we couldn’t be happier with the process. From the very first email, Tim was prompt, friendly, and incredibly knowledgeable. He answered all our questions in detail, provided clear pricing with no hidden surprises, and even sent me personalized photos and videos of the car we were interested in. We did not feel pressured. We encountered only warm, hospitable staff who greeted us with genuine friendliness. Once again, thank you for your outstanding service, Tim and for making our purchasing experience a truly enjoyable one!!!
Amazing experience. They answered all of my questions, and gave me an amazing deal without making me feel pressured. The GM, Chuck Weesner, went out of his way to make sure we were being taken care of and happy with our experience. I would recommend this dealership to anyone in the market for a new vehicle!
Absolutely wonderful experience every time. From the incredible sales and management team to the service department, our family is always well taken care of. We truly love this dealership!
I have bought two vehicles from this dealership and each time it has been a wonderful experience. Professional, knowledgeable employees. GM Chuck was able to get me the best deal possible knowing I have three kids and needed a bigger, safer vehicle. Overall I am very happy with the experience!
Great experience overall. Joel was professional, knowledgeable, and made the entire process smooth from start to finish. Communication was clear, and I never felt pressured. I’d definitely recommend working with him.
Great service and staff! Will be recommending everyone to come here to purchase their vehicles
I brought my vehicle to get tires and no hassle and easy transaction. Donovan made it super easy.
I bought a telluride here today! Hands down the best experience I have ever had at a dealership. Everyone took their time to answer all my questions, showed me all my new vehicle features, and made sure I left happy! I would recommended everyone looking for a car to come here. From the salesman, to finance, to the managers they all took care of me so well. As a woman going to a dealership by yourself always is hard but they made sure to try to find me the best rate & kept me within my budget. First class place!
Great place for service and sales and parts, no complaints ! Love everything about this place
Easy to schedule and quick to finish. They even offered to wash my vehicle. Will be returning!
The salesperson was very kind and they worked with me very well, patiently listening to my requests.
ABSOLUTLY HORRIBLE! They clearly took advantage of my elderly mom. My mom bought a car in November of 2025. When purchasing the car the sales rep TRAVIS BERLIN said there were 2 keys. After signing paperwork, and walking out the door he said there was only one he could find but to call him and he would help us get a second key. After MONTHS of calling with no return calls on getting the extra key, I flew from out of state two weeks ago and starting calling to get some help. Richard Suarez-SALES MANAGER said he would call me by end ... Read More DealerRater - Apr 2, 2026
I would like to take a moment to recognize my service advisor, David Kostas, for his truly exceptional professionalism and dedication. From start to finish, he demonstrated a level of courtesy and attentiveness that immediately stood out. He was not only extremely polite, but also genuinely engaged, taking the time to listen carefully and ensure that all of my concerns were fully understood and addressed.
David's diligence and attention to detail gave me complete confidence that my vehicle was in good hands. He communicated clearly throughout the entire process, keeping me informed and making sure there were no surprises. ... Read More DealerRater - Mar 31, 2026
I bought a car here DESPITE their sales tactics. I asked for an out-the-door price, and they refused to give it. They asked over and over what I wanted to spend a month. I responded over and over that I just wanted an out-the-door price and we could figure out financing later. (If you don't know why this is a problem, look it up.) At one point, they asked me what I thought the final price would be! I finally lost my temper and called the front desk. I was handed off to an experienced salesperson who I told ... Read More DealerRater - Mar 25, 2026
Great experience. Worked with Bailey. All sales people should take notes from him. He is knowledgeable and funny.
Very professional. Great sales staff. Can’t say enough good things about the dealership.fantastic
Great service with lots of options for vehicles. Took us through every one of the vehicles we wanted to see! Will be back again!
This dealership has given prompt service and supplied me with a lyft ride to and from my home. They did not repair everything they said they would. I would not purchase a vehicle from any of the Courtesy chain as they include about $1500 of "extras" i don't want. This is extortion and don't want to pay it.
I've had my Kia serviced Courtesy Kia for several years. They do a great job. I always choose to wait in the lobby for my car and enjoy their coffee bar and snacks. The hour, sometimes 2 go by quickly and I feel confident that the work was done correctly.
I have a 2004 Amanti with 26,000 miles on it. Parts are hard to come by. Courtesy Kia from service to finding a part nationwide has been above and beyond a perfect experience.
A heartfelt and enthusiastic shout-David Kostas—a truly invaluable, trustworthy, and extraordinary individual in an industry where genuine customer service can be hard to find. His kindness, professionalism, and commitment to excellence were simply amazing. I received truly outstanding and unparalleled service from David—absolutely dedicated, diligent, attentive, and exceptionally professional from start to finish. My battery failed me- and David did not stop till he got the "warranty dept." to cover it. Many Thanks- David!!
My wife brought our Kia Sorento in for a oil change about 3 weeks ago when she arrived in Mesa. I flew in Friday and Saturday morning noticed the splash shield was hanging down. When I looked at it I noticed it was missing 4 of the screws that hold it on. I had her call the service department and after the guy gave her a hard time he said to bring it down and they would put the screws in. When we brought it in I let them know it was missing 4 screws that I noticed. The guy ( I believe his ... Read More DealerRater - Nov 15, 2025
Jonny was amazing in taking care of our vehicle needs . He is always helping Make sure our car runs perfect .
Dealership is great fast and efficient great service team great dealership nice clean waiting areas if you wanna wait to pick up your car from service very clean property very nice selection of cars if you’re interested
The service Department superb great customer service Davis and Jeremy was very polite and respectful and caring
Best experience. No stress and no pushing. The people are genuinely friendly. Would highly recommend.
In the 2 1/2 years of owning my Kia Sportage, all maintenance service has been done at this dealership. The service department has treated me respectfully, professionally, and made sure all concerns were addressed. Since I drive a distance, I wait for my Sportage while it's being serviced. I've never had to wait longer than the guesstimated time given and most of the time, service was completed earlier. The waiting area for customers is clean, comfortable and allows work space for those with laptops and tablets. The ladies restroom is clean and not foul smelling. There is a good assortment ... Read More DealerRater - Aug 18, 2025
Everything about our Kia Soul purchase as smooth as silk! So much so, we are going to buy another from James/Courtesy. James, our sales person, is VERY knowledgable about his product, professional, courteous, and NOT pushy. I prefer communication via txt, and James as great in that regard.
Dealership was reat to work with. Very Quick service. Sales department was great to work with!
Thanks Donovan and courtesy Kia for keeping the forte running in top condition and I'm always happy with the short wait time visit courtesy kia for all your service needs
They seemed great at first—until they weren’t. After multiple attempts, they failed to fix my tire pressure sensors. Despite that, they refused to offer a refund. Now, the service advisor, Donovan, won’t even return my calls. Extremely disappointing. I would not recommend this dealership.
Great customer service and did not have to wait very long for services. Even offered Lyft services.
The service is excellent, on time and on budget. I am disappointed that my car was not washed. I had a Lexus before my current Kia Niro, and I like the Niro much more, but when I went to the Lexus dealer for service, my car always came back freshly washed.
It's a pleasure going to Courtesy KIA for vehicle maint & repair. Actually, I was a few days early for my appointment but svc advisor Michael Hedgpeth got my car in service to complete maint services. Kudos Michael!
I was able to get an appointment in a reasonable time frame. Service was quick and courteous.
The service was excellent. Very friendly and helpful. They took care of my vehicle in less than the time they quoted me. Offered to provide me with a Lift in case I needed any thing done in the time I was waiting. They also pointed out some items that I needed taken care of and offered to repair then which I didn’t do because I have my own mechanic. But best of all, they offer good coffee while you wai. 😂
Garrett Hileman was very helpful, informative and found out the answers to our all questions, highly recommend him at Courtesy Kia, Altoona
Awesome team!! They were actually genuine people , we bought 2 cars in the last week, best team , Louis Carcamo was awesome no pressure. Jim the sales manager and Chuck the General managers were super great, going back to buy a third car in a month
They had great customer service. Jonny went above and beyond and even made sure my car was washed before they brought it to me!
Biggest frauds BEWARE CRIMINAL BEHAVIOR. I have ever seen. My wife brought her car in fr an oil change during inspection they sent her A set of pictures and a bill for over $830 for what they called rodent damage to the exterior rubber on a battery harness wasn’t really 100% sure why the bill was so much declined the work picked up the car and asked for an estimate so that we could see what the charges were for because all it told us was 830 some odd dollars well when she got her estimate it contained no parts numbers just ... Read More DealerRater - Jan 10, 2025
I’ve got 2 cars from this dealership, a Kia Forte & Kia Telluride. The most recent vehicle I got is the Kia Forte 2024. They’ve been servicing my car ever since and has been providing tremendous customer service every single time. They offer other types of promotions when it comes to services to help customers get certain kind of discount. I highly recommend this dealership to anyone because they do not only just treat you as a customer they treat you like a family member.
Awesome team!! They were actually genuine people who didn't make our purchase awkward or uncomfortable.. they put in the time and effort to make a great deal with us.. The wifey and I were happy with the purchase and the not so strenuous signing.. Great experience!! I would purchase from that same team again.. the Location hasn't always had a good team and management as they do now so get it while they have an Allstar team! Thanks Courtesy Kia of East Mesa!
Michael was very courteous and explained everything that was done as well as what should be done at the next servicing. And we had less than an hour wait! Excellent!
Donavan was very professional and very fun to deal with. I wasn’t expecting the car back in one day but they got it in and done. I was super pleased. Thank you!
definitely recommend , wiith so much to do the emails text reminders and check in online oil changes are a breeze ,, on time and David Kostas very effecient Dan Real
Courtesy kia goes above and beyond. Austin is friendly, honest and works hard to ensure a great experience.
Definitely recommend. Ready at drop off. Had appointment — they greeted me by name as I walked in — done with check in in less than 5 minutes. Was originally told couple hours. Finished in less than an hour. Barely finished the cappuccino from their coffee bar machine. Good by the way!! Car clean and out door in 50 or so minutes. Will be back.
Joe was amazing, honest, and efficient. My family and I really appreciate him making the process quick and painless.
First I lie about how much it cost for a side mirror and installment then they called me today and they can’t help me trading my car in this is a horrible day. I don’t like being lied to I end up spending over $400 for installment and for a new mirror that I didn’t have my husband passed away four weeks ago and I’m trying to figure out finances and nobody will help me, this is a horrible place !
Josh at service center is great. Great experience buying my Kia here and also with service. Would recommend to anyone looking to buy a vehicle
Easy to schedule service. Car was washed and cleaner than it was when dropped off. Recalls were taken care of.
Brendon was fantastic to work with! Very professional. Would not hesitate to recommend to anyone!
Exploring different options/variants was helpful. Joey did a great job finding the right choice for me.
Austin Bacon is the best service text to work with dependable and always has my Telluride ready before or on the time he stated. Austin is friendly and professional a pleasure to work with. Thank you Austin
This is a convenient location for any of our Kia needs. Staff is always pleasant, friendly and professional. Took care of our recall issue within an hour and a half. Thank you!
The worst KIA for service I have a life time free oil change with my car and my wife’s car and we moved here to AZ and they will not take the papers of the free life time oil change. KIA is fraud and the worst customer service ever and will be trading are cars in to a other car dealer and drive a different brand we are tired of all the B.S from KIA and the run around can not wait to trade in are 2023 KI A Seltos and go with a different company then dealing with ... Read More DealerRater - Jul 25, 2024
Went to Courtesy Kia for help with a seized engine! Met Joey Piza a totally sweet and helpful man, with Joel’s help I walked out with a beautiful new car! every person I met there were beyond helpful Thank you all!!!
We found Kia Customer Service Terrible! Cash purchased the car on 5/27/2024, unfortunately on 6/14/24 the car was totaled. We need the title to our vehicle to receive insurance payment. We have contacted Courtesy 3 times in person and made several phone calls requesting assistance with getting the title. We have also contacted MVD of Arizona multiple times and they have not received the documents from Courtesy Kia. Returned to their dealership on 7/5/24 again looking for help. Escorted to a room and Tony? was going to explain things to us. He had "researched" our issue before we were seated and started ... Read More DealerRater - Jul 5, 2024
very accomodating people. David made sure that i had a ride to and from my house while my car is in service. Everything went on smoothly.
Michael Went above & beyond, maintenance was done quickly, waiting area was clean & very comfortable, look forward to our next service
Tried twice to call and set appt to look at damage from a fender bender today. No answer from collision dept, just put back in the Q. Person answering call move it along to service too quick for me to tell her no one picked up the first time.
Great service everyone does a great job, Austin Bacon keeps you informed how everything going and everyone is friendly
My experience started by email, then moved to a phone call, and finally ended in-person at the dealership. I knew exactly which car I wanted when I contacted them and I knew when it was arriving. 1. They did not want to give me an out-the-door price. It took many emails, a phone call, and getting a salesperson to talk to me privately to get the real cost of the car. They kept avoiding the answer and kept asking how much I could afford a month (This is so they could figure out how many add-ons they could get into the ... Read More DealerRater - May 31, 2024
Pleasant but doesn’t listen closely to the customer. We were informed by a phone call from the dealer that the specifications that we requested in an automobile was there and to ask for Tim. I said we would be there in an hour or two. Upon arrival we were greeted nicely and I asked for Tim. Music blaring in the background (not intercom music) and Tim and associate greeted my wife and I. Tim had no idea why we were there so we explained it to him. He excused himself because he was with another customer and the associate ... Read More DealerRater - May 31, 2024
Best dealer ever in the world, thank you for everything! Loved it, I'll keep coming back
We enjoyed our interactions with Joe and everyone at Courtesy Kia. They were professional and thorough in everything they did.
Service is on point. Friendly an helpful staff. Easy a simple appointment set up an answer phones when u call the first time. Help full an very nice.
Joe, was very helpful and walked us through the transition, and also helped with some follow up questions. Would recommend him as an excellent sales representative.
Great service, David and everyone working with him got me in and out quickly, and completed all tasks.
Efficient and very professional. Everyone was very helpful and friendly. I would highly recommend them.
The staff at Courtesy Kia were extremely helpful and nice! The team I dealt with were the most considerate and kindest dealership staff I have ever dealt with. There was no pressure to buy! Joey was very patient and took the time to help me find the car I wanted! After test driving 6 different cars. They went the extra mile and got the car I wanted since they didn't have that specific hybrid currently on their lot. I would highly recommend Courtesy Kia of your in the market for a car!
Josh was very helpful and curious. He printed out a report with detail of what was done. I learned that my vehicle was purchased at your dealership. We purchased it used.
This place is great. Friendly, courteous and helpful. They spend time explaining everything. If you want to go somewhere instead of waiting at the dealership, they will take you and come back to pick you up. Mike was my advisor he was excellent. They even give you a free car wash. The best dealership I have ever been to.
A joy to be at the dealership and knowing you will be getting the best deals both on the trade in and the new car you are buying.
Extremely efficient and definitely Professional in working with their customers And staff! This was a terrific car buying experience and I would highly recommend others to reach out to any of the Courtesy dealerships throughout the Valley!
I love Kia superstition the service department is outstanding and they are very nice and you do not have to wait long
They don’t return phone calls, calls or messages and a process that they forced you to purchase when you buy a Kia i.e. Lojack it’s not understood by the entire dealership and no one knows how to do it
Love my Kia and service agent Austin they do a great job recommend Courstesy Kia
Thanks Donovan for all you do and for making my service quick and easy and keeping my kia forte in top condition anyone reading this visit courtesy kia in mesa az I promise you won't be disappointed
Excellent in every way. Service was quick and efficient. The center was immaculate. LOVED the coffee machine. Decaf, Yay!!!
I cannot recommend Paul Q enough! He was so knowledgeable, patient, efficient, and personable. He was available whenever i had any questions, and went above and beyond to make this process as easy as possible. 10/10 experience for me!
They were Quick, on time and very friendly. Definitely will continue to use them. Thanks Kia!
Josh provided excellent service with good communication of what was needed for scheduled maintenance at current mileage on vehicle
Dealership was very professional when I walked up to desk they were more than willing to help and get my car in for service
I went to courtesy Kia for an oil change. The service department was great. I actually have another vehicle I will be bringing in for service as well. I highly recommend courtesy Kia to anyone. The service here is always great.
Took my car in for oil change had a great experience Dave was awesome. 5 stars to Dave and to the whole dealership.
Chey was great to us. He was nice and straightforward. We enjoyed buying from home
Very good experience. Chey was very upfront and very helpful. Highly recommend purchasing vehicles through him and this dealership.
I have now purchased 3 vehicles from this dealer and only worked with the same sales professional Chey. He was a pleasure to work with every time. He made the experience great the first time which made me want to come back and purchase again and again. Not only have I purchased 3 vehicles but I have recommended this dealer and sales person to my family members who have also purchased from them. I just want to take a moment and thank Chey and the dealership for such a great overall experience.
I found they are a shady dealer. They advertise a price to look like they are offering a decent price then add a lot of normal items that many other dealerships include. It was almost like offering a car and then adding on a thousand for brakes. Then they say in their defense most other dealers do it also. No they don't... Horrible and simply not a true excuse. Yes the othery add tax and docs and try to get you to buy an extended warranty and other unneeded overly priced items but this dealership takes it to a ... Read More DealerRater - Dec 9, 2023
Friendliness as always. Listen to my concerns and address them as asked. Overall a very positive experience.
Great service with professionals that get you in and out quickly. I highly recommend courtesy kia
Courteous staff, expeditious quality service, comfortable waiting area. No nonsense input from the staff. Good coffee.
We worked with Chey Free who was great. We happened to score one of the Black Friday deals on a 2018 Honda CR-V. Chey was great to work with and while they would not let us take it offsite for a buyers diagnostic prior to purchase, once we did take it in it came back in great condition. I was pleasantly surprised that the car came with a 12 month extended warranty on some tiems. The only odd item was they appeared to have added tint to the vehicle and the back is so dark you can bearly see out of it ... Read More DealerRater - Dec 3, 2023
A great experience with Courtesy Kia and especially Tristan. He searched for a vehicle as promised and delivered it the following day. Great experience.
Courtesy Kia's Service Department is the WORST service department in the Valley. They do not call when they say they will. They do not email when they say the will. They do not honor their warranties. They are always 3-4 weeks out for service. DO NOT EVER USE COURTESY KIA SERVICE.
First, I did end up buying a car from this dealership as I was weeks into the process and frankly, just wanted to be done. However, while I doubt that anyone loves the sales process at car dealerships, this was honestly the absolute worst experience both myself and my partner have ever had. We have both purchased numerous vehicles in our life time.
Something to note, if you are attracted to the car based on the “internet price”, just know that they will always add $2k more to that for “mandatory fees”, not including tax, title and licensing. It is ... Read More DealerRater - Oct 29, 2023
Amazing customer service and they helped me get a car even after all the obstacles we had!
